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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is present on each page. A context menu will open. It offers thorough information about all the operations that you can carry out on that particular page. Each context menu appears on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a rich library of video tutorials clarifying how to work with our hosting Control Panel. They're made for those of you who want to see how things are being done instead of only reading articles. Thus, everyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the solution you need, take a glance at our extensive FAQ database, which comprises questions asked by actual customers and offers practical solutions. We periodically update our Frequently Asked Questions database with new articles in an attempt to encompass all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you need in the FAQ section either, we have a excellent team of tech support engineers available 24-7-365 and eager to assist you with any problem. Each trouble ticket you open will be replied to in less than one hour (the average response time is just twenty mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 253320

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com